Frequently Asked Questions


What method do you use for cleaning?    Hot Water Extraction (formerly known as steam cleaning).

Do I need to vacuum before the crew arrives?    No, we can do it for you.

What do you consider as an area?  This term is used for spot cleaning and would be considered where the spot is located .

How long will it take to clean my carpets? It depends on the size of the job, but an average size home takes 1 to 2 hours.

Do you move furniture? If you request, we will move small items (sofas, end tables, coffee tables). Beds and heavy dressers are extra (25-50 dollars considering the amount and how much extra time it would take).

How long will it take for my carpet to dry?  6 to 9 hours. It depends on if it is done with a portable unit or truck mount.

I have heard that cleaning my carpet makes it soil faster. Is this true? No, but some non professional cleaners will use high alkaline soaps that leave your carpet sticky. In that case , yes, but we only use professional synthetic cleaning products.

I have had my carpet cleaned, but the spots have reappeared. What should I do? Take a wet white rag and wipe the spot . if that doesn’t work just ask your cleaner for a bottle of spot cleaner or to clean the spot again , it’s a common problem called wicking.

Do you guarantee removal of all spots or stains in the carpet? No one can guarantee all spot removal. If they do they are lying  but we do have the spot removers available on the market for most spots.

After my carpet was cleaned, it has bubbles or ripples in the carpet. What caused this? Your carpet needs re stretching and tacked back in, or the padding could have an issue underneath.

Will carpet cleaning get rid of fleas in my carpet? It will suck up many fleas and eggs but will not take the place of pest control.

Why do your prices vary from other carpet cleaners? We believe in low overhead, bulk purchasing, and efficient scheduling to keep our prices fair and we are not cheap because we don’t use cheap cleaning products.

How do you guarantee customer satisfaction? If you have an issue call for use to resolve it. If you are still unhappy, we will honor a refund.